F.A.Q

How can I get in touch with your service team?

When can I expect a response to my email?

Within 24hrs.

Can I place an order over the phone?

We're fairly busy but if you email us I'm sure we can sort something out. 

Do you test on animals? Are your products cruelty-free?

We don't test on animals and our products are cruelty-free.

Are your products vegan?

Most of them!

The product I want is out of stock!

We're on top of our inventory and will be restocking soon. For specific details and dates shoot us an email.

Can you send me samples?

Send us an email and tell us about your wholesale business. If you are running a business we can surely talk about it.

Where can I buy your products?

Check out our retail store listing page here.

How do I store your products?

Coming soon.

What is the expiry date of your products?

All soap products should be used within one year. Food items within 6 months.

Can I cancel my order?

Yes. Email us within 48hrs of your order.

Can I remove products from my order?

Yes, just email us and we'll refund you.

How many products can I order at a time?

As many as you'd like.

I placed an order on your website and never received a confirmation email.

Check your junk mail. If it isn't there shoot us an email.

How can I track my order?

You'll get your tracking number via email a few days after you order.

I did not receive a tracking number!

Email us and we'll get in touch.

There’s an item missing/damaged! My order is wrong.

Email us right away and we'll look into it.

My order has been shipped to the wrong address!

Please triple check your address before submitting. Once an order has been shipped it is difficult to turn the process around.

How much is shipping? How much to qualify for free shipping

Expedited	0kg–0.75kg	CA$19.90
Expedited	0.75kg–2kg	CA$21.90
Standard	CA$175.00 and up	Free
Standard	0kg–0.75kg	CA$13.90
Standard	0.75kg–2kg	CA$14.90

What is the estimate for delivery?

5 - 14 days depending on Canada Post.

What shipping courier do you use? Where do you ship from?

Canada Post, Tofino B.C.

Do my billing and shipping addresses need to be in the same?

Nope.

Are there any taxes, brokerage, or customs fees?

Depending on your province and country, yes.

What methods of payment do you currently accept?

Credit card and Paypal.

When will my payment be processed?

Your payment is processed immediately at the time of your order.

What currency do you charge in?

CAD.

What is your return policy?

No returns unless you had an allergic reaction.